Mémoires – Charles Helou

Refund & Returns Policy

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Contact us to initiate your return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account. You can also contact your credit card company — it may take a few days before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and still haven’t received your refund, please contact us at info@lebanonpostcard.com or by phone at +961 3 348919.

Exchanges

We only replace items if they are defective or damaged. You have to contact us within 14 days after you receive the product at info@lebanonpostcard.com or by phone at +961 3 348919.